Read these Terms & Conditions thoroughly and carefully before booking a tour with us. This agreement contains important terms and conditions regarding the tour that you are purchasing including, but not limited to, our rights to alter the tour, our cancellation and refund policies, and other important disclaimers. The agreement and signature of all participants is required.
Full payment for tour is due 65 days before trip departure. We accept money order, PayPal, and personal check for mode of payment. Checks returned by the bank will incur a $50 returned check fee.
At time of booking, a $500 non-refundable deposit is due from each Participant to secure booking.
All cancellations must be in writing and sent to EXPERIENCE CUBA, LLC, 2269 South University Drive #5173, Davie FL 33324 or sent via email to [email protected] The cancellation will be effective upon receipt in mail at office of EXPERIENCE CUBA, LLC in Davie, FL or the date sent via email to the above email address. Cancellation fee payment must be received within 15 days of your cancellation. In case of cancellations received:
- 90 days or more before departure date: Participant forfeits the $500 non-refundable deposit and pays all penalties or cancellation fees assessed for cancellation of any flight. All other pre-paid tour costs and purchases will be fully refunded to Participant.
- 60-45 days before departure date: Participant forfeits the $500 non-refundable deposit and pays all penalties or cancellation fees assessed for cancellation of any flight. The Experience Cuba Cancellation Fee is 50% of the Tour Cost. Payment of this Fee will be retained from existing payments and any amount still owing will be invoiced to be paid within 15 days by the Participant. Any remaining amount will be refunded to Participant.
- 44-31 days before departure date: Participant forfeits the $500 non-refundable deposit and pays all penalties or cancellation fees assessed for cancellation of any flight. The Experience Cuba Cancellation Fee is 75% of the Tour Cost. Any remaining amount will be refunded to Participant.
- 30 days or less before departure date: Participant forfeits the $500 non-refundable deposit and pays all penalties or cancellation fees assessed for cancellation of any flight. The Experience Cuba Cancellation Fee is 100% of the Tour Cost. Payment of this Fee will be retained from existing payments and any amount still owing will be invoiced to be paid within 15 days by the Participant.
We highly recommend the purchase of trip cancellation and interruption insurance as well as additional travel protection, including medical insurance and emergency evacuation services. We recommend Allianz Global Assistance.
No Partial Refunds within 30 days of Departure or During Tour:
No refund can be made for any reason that is not directly within the control of Experience Cuba and directly causes non-use for any unused portion of the services such as non-use of hotel accommodations, arranged meals or any planned scheduled activity set forth in the itinerary.
No Refunds, partial or full, due to changes in political or diplomatic relations or law:
Tour Costs include all services listed in the “Included” section in the detailed itinerary.
Itinerary Subject to Change
Due to the nature of travel to Cuba, EXPERIENCE CUBA, LLC and its agents reserve the right to make changes to the tour and flight itineraries due to unforeseen circumstances or circumstances beyond our control. EXPERIENCE CUBA, LLC will do its best to advise Participants of said changes. If Participant cancels a booking or tour due to tour or flight changes arising from unforeseen circumstances or circumstances beyond our control, the cancellation policies in these Terms and Conditions will apply.
EXPERIENCE CUBA, LLC reserves the right to change hotels due to unforeseen circumstances. The Participant is solely responsible for any airfare or other travel fees, expenses or penalties that might result from any cancellation of or change in the PARTICIPANT’S program, whether the Participant cancels the program or it is cancelled or altered by EXPERIENCE CUBA, LLC.
Participant must have passport valid for six months after the return date of their EXPERIENCE CUBA, LLC program. We require that each Participant assume complete responsibility for checking and confirming any and all passport, visa, vaccination, or other entry requirements of each destination, including Cuba and re-entry to the U.S. or Canada, and all safety or security conditions at those destinations.
Participants in EXPERIENCE CUBA, LLC programs have the responsibility to sign up for a tour appropriate for their physical abilities and interests. If you should have any question of the activity level or exertion of the program, we encourage you to email or call. Participants are expected to adequately prepare for the program by reviewing the itinerary and pre-departure information sent by EXPERIENCE CUBA, LLC and completing any pre-program reading, personal reflection, and other activities. Once a Tour has been confirmed medical circumstances will not be considered as exceptions to our cancellation policy.
Health Requirements and Medical Conditions
Travel to Cuba can be mentally and physically demanding. If you have a physical condition, dietary restrictions, or other conditions that will require special attention during the program, you must inform us in writing at the time of booking. All participants are required to fill out a medical statement. If you do not return the completed statement to us by the specified deadline, we reserve the right to prohibit you from departing on the program. EXPERIENCE CUBA, LLC is not a medical facility and therefore has no responsibility regarding medical advice, medications, or inoculations that you or your doctor deem necessary for your safe participation. For some tours, hospital facilities for serious problems may not be readily available, and evacuation can be prolonged, difficult, and expensive. EXPERIENCE CUBA, LLC assumes no liability regarding provision of medical care. By registering for your program and accepting these Terms & Conditions, you acknowledge and agree that you are responsible, and EXPERIENCE CUBA, LLC has no responsibility whatsoever at any time, for any cost of emergency evacuation or emergency medical care.
Single supplement is the additional cost of a single traveler not sharing a room in double occupancy. If you request single accommodations, you will be charged the single supplement. If you are willing to share a room we will attempt to match you with another traveler of the same gender, in which case the single supplement will be waived. However, if we are unable to find another traveler with whom you can share a room, then in most cases you will be charged the single supplement.
EXPERIENCE CUBA, LLC respects and values your privacy. We will never sell your address or private information. EXPERIENCE CUBA, LLC reserves the right to take photographic or film records of any of its tours. Program participants should be aware that EXPERIENCE CUBA, LLC may use any such photographic or film records for promotional and/or commercial purposes, or joint marketing efforts with third parties, without remuneration to the tour participant.
Right to Remove a Participant from Tour
EXPERIENCE CUBA, LLC reserves the right to lawfully refuse to provide its services to any person. During the course of your tour, we require that you comply with all local laws, respect local customs and culture, accurately assess your abilities, and respect the privacy of other tour members. The decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being and enjoyment of others. The local guide/supplier also has the right in its sole discretion to remove anyone a) who it judges to be incapable of meeting the demands and requirements of participating in tour activities; or b) who it determines threaten the safety or detract from others’ enjoyment of the tour. If you are unable to participate in a portion of a tour for reasons covered by this paragraph, we will not offer a refund.
Dispute Resolution, Governing Law, and Jurisdiction:
By signing these Terms and Conditions, you agree that any dispute concerning, relating, or referring to these Terms, our catalog, our website, any other literature or materials concerning an EXPERIENCE CUBA, LLC tour, the tour itself, or any complaint or claim against EXPERIENCE CUBA, LLC shall be resolved exclusively in the state or federal courts located in Missoula, Montana, and you agree to the personal jurisdiction of such courts. Such proceedings shall be governed by the substantive law of Montana.
Compliance with OFAC Regulations and Local Etiquette
All services and accommodations are subject to the laws of the country in which they are provided.
Other Governing Terms:
Severability: In the event that any portion of any provision of one or more of the provisions of these Terms and Conditions, for any reason, is held to be invalid or unenforceable in any respect, such invalidity or unenforceability shall not affect any other provision hereof, and the Terms shall be construed as if such invalid or unenforceable provision had never been contained herein.
Entire Understanding: These Terms and Conditions contain the entire understanding between Participant and EXPERIENCE CUBA, LLC in connection with the subject matter of the documents and they supersede and replace all prior negotiations, statements, and representations concerning the subject matter of the same.
Amendment: These Terms and Conditions may be amended, or modified only by a written amendment executed by an authorized representative of EXPERIENCE CUBA, LLC.
Contract Construction: It is the intent of the Participant and EXPERIENCE CUBA, LLC that no part of the Terms and Conditions be construed against any party because of the identity of the drafter.
Attorney Fees and Costs: If the meaning or application of the Terms and Conditions is at issue in any dispute between you (or your heirs or assigns) and EXPERIENCE CUBA, LLC, the substantially prevailing party shall be entitled to recover its, his or her expenses, attorney fees and costs.
Successors and Assigns: This agreement shall inure to the benefit of and be binding upon EXPERIENCE CUBA, LLC and you and your respective heirs, legal personal representatives, successors and assigns.
ALL TRAVELING ADULTS AGE 18+ MUST SIGN BELOW, AND MUST SIGN THE RELEASE THAT FOLLOWS (Note: If more adults are traveling, please make or request additional copies of these Terms & Conditions)
I have read, understand and accept all of the Terms and Conditions above. I also accept these Terms and Conditions on behalf of any minors traveling with me for whom I am responsible. I understand that this is a legally binding contract. No other representations concerning the legal effect of this document have been made to me.